1. The nature of what we deliver

Orbator Ventures Private Limited provides software engineering and applied research services delivered electronically. We do not ship physical goods. The "delivery" of an engagement is the transmission of source code, compiled artefacts, documentation and access credentials to the client through agreed digital channels.

2. Delivery timelines

2.1 Discovery sprints (2 weeks)

A written brief, architecture recommendation and budget estimate are delivered by email within fourteen (14) calendar days of the kick-off call. A recorded readout session is held in the final week.

2.2 Productised services (8–14 weeks)

Indicative durations per service are published on our pricing page. Small applications and well-scoped productised builds are typically completed within sixty (60) calendar days of kick-off. Final, signed timelines are recorded in the engagement Statement of Work (SOW) before any code is written.

2.3 Custom projects

Custom project timelines are quoted after a paid discovery and formalised in the SOW. Milestones, target dates and the conditions for timeline change are all set out in the SOW.

2.4 Engineering retainers (monthly subscription)

Retainers begin within two (2) business days of payment for the first cycle and the signed Master Services Agreement. Reserved engineering hours apply from the first day of the billing cycle.

3. How we deliver

Unless agreed otherwise in writing, deliverables are transmitted via:

• Source code: private Git repository (GitHub or GitLab), invited collaborators on your account where preferred, or access to ours.
• Compiled artefacts: deployed to your hosting (Vercel, AWS, Azure, etc.) under credentials you control. For mobile, submitted to App Store Connect / Google Play under your developer account.
• Documentation: markdown in the repository plus PDF where required for procurement.
• Recorded walkthroughs: Loom or equivalent, shared via private link.
• Status updates: weekly email and Slack / Teams, with a written demo note at the end of each iteration.

4. Acceptance

At the close of a milestone or project, we send a written delivery notice listing what was shipped. Unless you raise a written objection within seven (7) calendar days, the milestone is deemed accepted. Objections must specify the deliverable, the SOW clause in question, and the expected remedy. We respond within two (2) business days.

5. Hand-off

Every engagement ends with a hand-off package. The standard hand-off includes:

• Documented runbook for operating what we built.
• Architecture notes and key design-decision log.
• List of third-party services in use, credentials owner, and renewal dates.
• Open issues, known limitations, and recommended next steps.
• A recorded walkthrough video covering the points above.

6. Delays and force majeure

We commit to flagging any anticipated delay in writing, with a revised target date and the reason, within two (2) business days of becoming aware of it. We are not liable for delays caused by client unavailability (e.g. interview scheduling, sign-offs not received), third-party downtime (cloud outages, App Store review hold-ups), or force majeure events.

7. International clients

Service-delivery terms apply equally to clients located outside India. All deliverables remain digital. Time-zone overlap of at least three (3) hours with Indian Standard Time (IST) is arranged for live calls unless agreed otherwise.

8. No physical shipping

Because all deliverables are digital, there are no shipping charges, no postal tracking, no customs declarations and no physical-product return process. If a future engagement requires the shipment of physical materials (e.g. hardware-integrated R&D), the terms for that shipment will be set out separately in the SOW.

9. Contact for delivery questions

Email hello@orbator.in with your engagement reference. Phone: +91 90742 20130. Office hours: Mon–Fri, 09:30–18:30 IST.

This document is a placeholder drafted alongside the website launch and may be revised. The authoritative version is the one currently published on this URL.